We hope you and your dog love everything from Bailey Living. If something isn't quite right, we're here to help.
Your right to cancel
Under EU consumer law, you have 14 days from the day you receive your order to let us know you'd like to return it — no reason needed. Simply email us at hello@baileylivingco.com with your order number.
Once you've told us, you then have a further 14 days to send the items back.
Condition of returns
To be eligible for a full refund, items must be returned in their original condition and packaging, with any tags still attached. You're welcome to inspect an item as you would in a shop — but if it comes back showing signs of use or wear beyond that, we may reduce your refund to reflect the loss in value.
Return shipping
Return postage is arranged and paid for by the customer. We recommend using a tracked service, as we're unable to take responsibility for items lost in transit back to us.
Refunds
Once we've received and checked your return, we'll process your refund within 14 days. Refunds are made to your original payment method. Please note the original shipping cost is not refundable.
Exchanges
If you'd like a different size or colour, the simplest way is to return your original item for a refund and place a new order. This makes sure you get exactly what you're looking for, as quickly as possible.
Damaged or incorrect items
If anything arrives damaged, faulty or not as ordered, please email hello@baileylivingco.com within 48 hours of delivery, with a photo if you can. We'll put it right at no cost to you — this is separate from the return conditions above and is your right under consumer law.
Questions?
We're always happy to help. Reach us at hello@baileylivingco.com and we'll get back to you as soon as we can.