Refund policy

Returns & Exchanges

We understand that sometimes a product might not be the perfect fit for your home or your dog. We are happy to accept returns of unused items in their original condition within 14 days of delivery.

How to make a return To start a return, simply email us at hello@baileylivingco.com within 14 days of receiving your order. Please let us know your order number and which items you would like to send back. We will then confirm the appropriate return address and provide simple instructions, as our curated pieces are occasionally dispatched from different locations.

Once you have notified us, you have a further 14 days to return the items.

Return shipping costs As an independent brand, we ask that you cover the direct cost of returning the goods to us. We highly recommend using a tracked delivery service, as we cannot take responsibility for items lost in transit on their way back to us.

Condition of returned goods Products must be returned in their original, unused condition with all packaging intact. You are welcome to inspect the items as you would in a physical store, but we reserve the right to reduce your refund if the product shows signs of use, wear, or damage.

For hygiene and health protection reasons, we cannot accept returns on sealed care products that have been opened after delivery, or any items that have been custom-made or clearly personalised.

Refunds Once we receive and inspect your return, we will issue a full refund for the products, including the cost of our standard outbound delivery. Please note that if you originally selected an upgraded or express shipping option, we only refund the cost of standard delivery.

Refunds are processed promptly and will appear on your original payment method within 14 days.

Damaged or incorrect items Some of our pieces—particularly ceramics—are fragile. If your order arrives damaged, or if you receive an incorrect or faulty item, please contact us at hello@baileylivingco.com as soon as you notice the problem. Including a few clear photographs of the item and its packaging will help us resolve the issue swiftly. Please hold on to the original packaging until we have found a solution.

Reporting promptly makes it easier for us to resolve things quickly, but it does not affect your statutory rights under the Consumer Rights Act 2022.

Model Cancellation Form (If you prefer, you may copy, paste, and email this formal template to us to cancel your order, though a simple email works just as well).

To: Bailey Living (hello@baileylivingco.com) I hereby give notice that I cancel my contract of sale of the following goods: Order number: Ordered on / Received on: Name of customer: Address of customer: Date: